User journey is a series of steps from the scenario in which a user might interact with the workflow of your products.
If you want to create a user journey, you need to understand below information before attempting a journey:
- User’s goals
- User’s motivations
- Current pain points
- User’s overall characteristics
- User’s main tasks to achieve their goals
If you are good to start, you just need to download this template as a sample and try to modify it in the best realistic way!